Privacy
This privacy policy outlines how Mark Harrod Ltd collects, uses and protects any personal data you provide when using our website.
Mark Harrod Ltd is committed to ensuring that your privacy is protected. Should we request any personally identifiable information, it will only be used in accordance with this privacy statement.
This policy may be updated from time to time, so we encourage you to review it periodically.
Information We Collect
When you interact with our website or place an order, we may collect the following personal data:
– Name and job title (to process orders and personalise communication)
– Address (for billing and delivery purposes)
– Phone number (to communicate regarding orders)
– Email address (for order updates and marketing communications)
– Club / School / Organisation (if provided, to tailor our communications)
– Interests (optional, for marketing purposes)
We require this information so that we are able to process your orders quickly and successfully, providing you with the best possible service.
We are required to pass your billing and delivery address, contact and orders details to the delivery company that will handle the shipping of your order so that they can deliver your parcel.
All form data on our website is processed over HTTPS (Hyper Text Transfer Protocol Secure) which encrypts the form submission data from the website, to the server and any responses back to the website.
How We Use Your Information
We collect this information to provide the best possible service, including:
– Fulfilling orders and maintaining internal records
– Improving our products and services
– Sending promotional emails about new products, special offers and relevant updates
– Conducting market research (via email, phone or post)
Email Marketing & Legitimate Interest
In addition to order-related communications, we may send marketing emails to past customers based on legitimate interest, as they have previously purchased from us. These emails contain updates, promotions and relevant product information. Customers can opt out at any time by using the unsubscribe link provided in every email.
Data Protection & Security
We are committed to ensuring that your data is secure. We have implemented appropriate physical, electronic and managerial procedures to safeguard your personal information. All form data on our website is processed over HTTPS to encrypt and protect your data.
How we use cookies
We use cookies to analyse website traffic and improve user experience. Cookies help us understand user preferences and enhance website functionality. Users can control cookie preferences via their browser settings.
Third-Party Sharing
We do not sell, rent or distribute your personal data to third parties unless required by law or necessary for fulfilling orders (e.g. providing delivery details to couriers).
Your Rights & Controlling Your Information
You have the right to:
– Request details of the personal data we hold about you
– Correct any inaccuracies in your data
– Request the deletion of your data (except where required for order record-keeping)
– Opt out of marketing communications at any time
Contact Information
If you have any questions about this privacy policy or how your data is handled, please contact our Data Protection Officer at:
Mark Harrod Ltd, Unit 40-42 Ladfordfields Industrial Estate, Ladford Covert, Seighford, Stafford, ST18 9QL.
Deleting your data upon cancelling your account
Within your members account you have the option of closing your account with us which will remove your data associated with your account from our database. Any order snapshot data from orders you have made with us previously will be preserved – this includes your name and address. We need to preserve this data for business purposes as a record of previous transactions on the website. If you would like to request that all order data pertaining to you is deleted please contact our Data Protection Officer.
Data Controller
Mark Harrod Ltd are the data controller for this website. The registered company number is 05242001.
Mark Harrod Ltd,
Unit 40-42 Ladfordfields Industrial Estate,
Seighford,
Stafford ST18 9QL